What happens after I buy an item online?

You will be contacted by our logistics coordinator to arrange for pick up or delivery at a mutually agreed upon time.

What if I want something delivered?

TLV can help provide quotes and arrange delivery, which is paid for by the buyer.

Who pays for shipping?

All delivery costs are paid for by the buyer.

Do you accept returns?

Buyers opting for local pick up may refuse any/or all items for any reason for a full refund at the time of pick up. Once the buyer takes possession of the item, it is no longer eligible for a refund. If an item is delivered, it may be refused at the point of delivery for any reason. However, the buyer is responsible for all shipping costs. If the item is damaged during the delivery, the insured mover is responsible for the shipping costs and replacement cost of the item. All returns must occur within two weeks of the purchase date to be eligible for a refund.

What forms of payment do you accept?

We accept all major credit cards and Paypal.