Buyer FAQs

What happens after I buy an item online?

You will be contacted by our logistics coordinator to arrange for pick up or delivery at a mutually agreed upon time.

What if I want something delivered?

If shipping is not prepaid at the time an order is completed, TLV can help provide quotes from an insured mover and facilitate delivery. Shipping is paid for by the buyer. After the Item’s sale delivery to a local buyer generally occurs within 2 weeks. A national delivery is generally completed within 3 – 8 weeks.

Who pays for shipping?

All delivery costs are paid for by the buyer.

How does “Make an Offer” work?

Make-an-Offer allows prospective buyers to “offer” to buy an Item at a price below the Advertised Price. To submit an offer the buyer is required to input credit or debit card information which will be used for payment only when a price is agreed between buyer and seller. When an offer is made the seller will then have the ability to “accept”, “reject” or “counter” the offer. If the offer is accepted then the buyer’s source of payment will be charged and the order is processed. If the seller counters then the buyer can accept the counter at which time the buyer’s source of payment will be charged and the order is processed. 

Do you accept returns?

At time of pickup or delivery all items must be inspected. If upon inspection the item is not acceptable, the buyer has the right to request a refund:

  • – at the time of pickup from TLV’s office or warehouse. In this instance the buyer (or buyer’s representative) may refuse the item for a full refund as long as it occurs within two weeks of the purchase date. Once the buyer takes possession of the item, it is no longer eligible for a refund. 
  • – at the time of delivery. In this instance the buyer (or buyer’s representative) must notify the delivery company that the item will be returned AND TLV must also be notified immediately at Logistics@thelocalvault.com. If the item is damaged please include photographs and a description of the damage. Unless an item is in a condition other than represented on TLV’s website, the buyer is responsible for all shipping costs incurred to deliver and to return the item. The item must be returned in the state it was received to obtain a full refund of the price paid for the item. If the item is damaged in transit or during delivery, the insured mover is responsible for the repair OR refund of the purchase price and shipping cost of the item, as agreed upon by the insured mover and buyer. 

All sales are final otherwise.

What forms of payment do you accept?

We accept all major credit cards and Paypal.

Seller FAQs

HOW DO I CONSIGN ITEMS?

Selling on TLV is super easy! The first step is to create a User Account on our website. Next, go to “My Account” on the top right-hand corner, click on the dropdown menu, and select “Sell Products.” You can then submit items online to begin the consignment process. There is also a “Consign With Us” link on the site that details how consignment works.

WHO TAKES ALL THE PHOTOS/ DIMENSIONS and CONDITION REPORT?

We do all the work! We will send a TLV agent(s) to photograph, measure, and catalog your Item (s). You will be charged a Production Fee of $50.00 for up to 10 Items and $5.00 for each additional Item.

WHO DOES THE PRICING?

We set the pricing based on market trends.

AM I COMMITTED TO SELL MY PIECES BEFORE I SEE THE SUGGESTED PRICING?

No. We will send you a Pricing Proposal after your item(s) has been photographed, measured, and evaluated. The Pricing Proposal will include the sale price at which we believe the item(s) should be listed for sale on our website. You may withdraw any item(s) from the consignment within 48 hours after receiving the Pricing Proposal.

IN WHAT GEOGRAPHIC AREAS ARE YOU ACCEPTING CONSIGNMENT?

Fairfield County, CT; Litchfield County, CT; WestchesterCounty, NY; New York City, NY;
Long Island, NY; Rockland County, NY; Dutchess County, NY; Putnam County, NY; Northern, NJ; Boston, MA; Nantucket,Martha’s Vineyard, Cape Code, MA; Block Island, Fishers Island, NY

Coming Soon: Palm Beach, Fl

Consignments outside of these areas will be considered upon request.

WHAT ITEMS DO YOU ACCEPT?

Our focus is luxury. We accept new, pre-owned, vintage and antique home decor in good condition. We love designer brands and custom furniture, too.

We do not accept the following brands:
Ethan Allen
Raymore Flanigan
Crate and Barrel
Pottery Barn
West Elm

HOW MUCH MONEY WILL I EARN?

You keep 60% of the net sale price.

HOW DOES THE MAKE AN OFFER FEATURE WORK?

The Make-an-Offer feature allows the buyer to make an “offer” on an item below the list sale price. To submit an offer the buyer must input his/her credit card information, which will be charged to complete the sale only if the seller and buyer agree on a price. When an offer is made the seller will then have the ability to “accept,” “counter” or “reject” the offer. If the seller counters, then the buyer may accept the counter or he/she may reject the counteroffer.

DO YOU TAKE POSSESSION OF MY CONSIGNED ITEMS?

No, your items will remain with you during the duration of your sale. We do have a storage option, however, space is limited and subject to approval and availability.

WHAT HAPPENS WHEN MY ITEM SELLS?

You will be notified by email that your item has sold and our logistic coordinator will reach out to arrange pick up and/or drop-off.  After the Item’s sale pick-up is expected to occur within 2 weeks for delivery to a local buyer and within 2 – 6 weeks if delivery to the buyer will be by a national shipper.

If Consignor has agreed to drop off an Item at The Local Vault’s office or warehouse after the Item has sold, this must be done within two weeks after the purchase date.

DO YOU HAVE A RETURN POLICY?

Yes. At the time the buyer picks up an item or the item is delivered she/he must inspect it. If upon inspection the item is not acceptable, the buyer has the right to return the item and request a refund. Once the buyer takes possession of the item, it is no longer eligible for a refund.

WHEN WILL I BE PAID?

Payments will be processed once the buyer takes possession of the item. Sellers may enroll in Direct Deposit or be paid by check.