What happens after I buy an item online?

You will be contacted by our logistics coordinator to arrange for pick up or delivery at a mutually agreed upon time.

What if I want something delivered?

TLV can help provide quotes and arrange delivery, which is paid for by the buyer.

Who pays for shipping?

All delivery costs are paid for by the buyer.

How does “Make an Offer” work?

Make-an-Offer allows prospective buyers to “offer” to buy an Item at a price below the Advertised Price. To submit an offer the buyer is required to input credit or debit card information which will be used for payment only when a price is agreed between buyer and seller. When an offer is made the seller will then have the ability to “accept”, “reject” or “counter” the offer. If the offer is accepted then the buyer’s source of payment will be charged and the order is processed. If the seller counters then the buyer can accept the counter at which time the buyer’s source of payment will be charged and the order is processed. 

Do you accept returns?

At time of pickup or delivery all items must be inspected. If upon inspection the item is not acceptable, the buyer has the right to request a refund:

  • at the time of pickup from TLV’s office or warehouse. In this instance the buyer (or buyer’s representative) may refuse the item for a full refund as long as it occurs within two weeks of the purchase date. Once the buyer takes possession of the item, it is no longer eligible for a refund. 
  • at the time of delivery. In this instance the buyer (or buyer’s representative) must notify the delivery company that the item will be returned AND TLV must also be notified immediately at Logistics@thelocalvault.com. If the item is damaged please include photographs and a description of the damage. Unless an item is in a condition other than represented on TLV’s website, the buyer is responsible for all shipping costs incurred to deliver and to return the item. The item must be returned in the state it was received to obtain a full refund of the price paid for the item. If the item is damaged in transit or during delivery, the insured mover is responsible for the repair OR refund of the purchase price and shipping cost of the item, as agreed upon by the insured mover and buyer. 

All sales are final otherwise.

What forms of payment do you accept?

We accept all major credit cards and Paypal.