What happens after I buy an item online?

You will be contacted by customer service to arrange for pick up or delivery at a mutually agreed upon time.

What if I want something delivered?

TLV can help provide quotes and arrange delivery, which is paid for by the buyer.

Who pays for shipping?

All delivery costs are paid for by the buyer.

Do you accept returns?

Buyers may return any or all Consigned Items to the Consignor for any reason. Items that are being picked up locally may only be returned at the time of pick up. If an item is delivered, it may be returned within 48 hours, at the buyer’s expense. All local pickups must take place within two weeks of the sale unless arrangements are agreed with the Consignor to store for a longer period. For any item picked up after the two-week window no returns will be accepted for the items after the two-week window.

What forms of payment do you accept?

We accept all major credit cards and Paypal.

What type of Design Services does TLV offer?

  • Optimize floor plans and furniture arrangements
  • Restyle bookcases and table tops
  • Hang art, cluster collections, accessorize
  • Create vignettes with existing furnishings
  • Edit and streamline clutter
  • Offer recommendations for key purchases from TLV inventory and other sources
  • Palette suggestions
  • Access to re-upholsterers and refinishers

How does ReFresh work?

We will come out to your home for a two-hour consultation.  This initial consultation is $200.  During the consultation, we will make recommendations and suggestions.  We will also take measurements of the spaces, photos and notes so we can recommend items that will come from the TLV site and other sources.

Payment can be made in either check or cash at the time of the initial consultation.

If you are a first time buyer, TLV offers clients a 10% discount on total items purchased from the TLV site.

If you have previously purchased with TLV and are a new Redesign customer, TLV will offer a $200 credit  for purchases of  $2000 or more.

What if I want more time with the designer?

If you would like more time with the designer we charge $150 per hour. We will then provide you a Pinterest inspiration board with photos and details of design ideas for your space.

What if I want to purchase pieces from the TLV site?

 We welcome you to visit the TLV site to purchase all items directly online.  Feel free to consult with us if you need design guidance.

Can TLV help with items that are not available on the TLV site?

TLV partners with local showrooms and retailers and can offer clients access to an array of products and services, including, rugs, furniture, lighting, re-upholstery and furniture restoration. These items will be purchased through TLV.

How are items delivered?

Delivery costs are the responsibility of the buyer. You have the option to pick up locally from the seller or we are happy to facilitate delivery to your home.  TLV works with several delivery companies in the area and we are happy to provide you with a quote.

Can I return items?

All items purchased from the TLV site can be returned based on the following:

  • Items that are picked up by the buyer can be returned at the point of pick up.
  • Items that are delivered can be returned within two days at the expense of the buyer.
  • New items purchased through our trade partners are non-refundable and cannot be returned unless there is an issue with the order.

How are items delivered?

Delivery costs are the responsibility of the buyer. You have the option to pick up locally from the seller or we are happy to facilitate delivery to your home.  TLV works with several delivery companies in the area and we are happy to provide you with a quote.